FAQ

Frequently Asked Questions (that we will try our best to answer!):

Q. What is the lead-time on my items?

A. For our standard products, please allow 1-3 days before we ship them out. Lead time on custom orders will vary, please let us know when you will need the items by.

Q. How much is shipping?

A. Shipping is calculated at checkout based on the weight of the items so that we can provide the best shipping costs.

 

Q. Do you do any custom products? I have an idea for something!

A. Yes! Please shoot us an email or fill our the inquiry form and we will see if we can help!

Q. What is the process to request custom items?

A. Please fill out the inquiry form on our website and we will get back to you! We typically give a quote based on how many items and colors you need. If you would like to move forward, we will provide a mock-up and a payment link. Once payment is received, we will get to work on your order!

Since custom items are tailored specifically to your event, we do not start production until payment is received. Please be mindful of the payment due date as it gives us enough time to work on your order and get them to you in time.

Q. We are located in Orange County, CA too. Is it possible to pick up my order?

A. Definitely! Just select "Pick Up" at checkout and we will follow up with an email to arrange pick-up. We are located in the Tustin/Irvine area.

Q. What is the difference between first class mail and first class package?

A. If your order is less than 13oz in weight, you have the option to select first class mail. First class mail will give you significant savings for shipping! However, you will not receive a tracking number with your package.